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From Doing the Work to Leading the Work

Most estate planning firms begin with the owner at the center of everything. The attorney meets with clients, reviews documents, answers staff questions, follows up with referral sources, solves process issues, and carries much of the firm’s institutional...

Creating Standard Processes Around Your Software

In most estate planning firms, the issue is not whether systems exist. It is how their use differs. Ask two team members how a matter moves from intake to drafting, and you may get two slightly different answers. Both sound reasonable. Neither is fully aligned. The...